Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we may still be able to help. Please contact us as soon as possible: hello@noradesignldn.com

My item arrived damaged - what should I do?
Guidance on reporting a damaged or incorrect item is outlined in our Return & Refund Policy.

Where do you ship?
We ship to the UK, the EU, and selected international regions. If your location isn’t shown at checkout, you’re welcome to contact us.

How long will my order take to arrive?
Delivery timelines and courier information are shared in our Shipping Policy.

Can I return my order?
Returns are accepted within the conditions set out in our Return & Refund Policy. Exchanges aren’t offered at this time.

How do I choose my size?
Each product page includes garment measurements, which are especially helpful as our unisex sizing may differ from standard guides. A general Size Guide is also available. If you need support, feel free to reach out: hello@noradesignldn.com

What fabric do you use?
We work with luxury deadstock fabrics in limited quantities. Material details are listed on each product page, with a seasonal overview on the collection page.

How should I care for my garment?
Dry cleaning is recommended for most pieces in our first drop. Each product page includes care notes specific to the fabric. If you’re unsure, we’re here to help: hello@noradesignldn.com

Where are your pieces made?
All pieces are developed and produced locally in London, in small batches.

How can I contact you?
You can reach us at hello@noradesignldn.com or through the contact form on our website.